Terms and Conditions

Policies, Terms & Conditions

Atomic Autoworks Garage LLC – A Company of Ateam Media Group Inc.
www.atomicautoworks.com

At Atomic Autoworks Garage LLC, we aim to make returns and customer support as easy and transparent as possible. Our mission is to provide the best products and service in the industry—built by professionals, for DIYers and enthusiasts alike. We understand that sometimes customers change their minds or no longer need an item. We also know the importance of clear, honest terms and conditions—no fine print tricks here.

Returns & Exchanges

All products and services are non-refundable and non-cancelable. At Atomic Autoworks Garage LLC, we custom-make most products to order, and all work performed is tailored to each client. Therefore, we do not issue refunds or credits unless otherwise specified. However, we honor all manufacturer warranties on eligible parts.

If you are not satisfied with your purchase, we will work with you to make it right. This may include repairs or exchanges for new/unused items within 10 days of delivery. Outcomes are determined at our discretion. The following conditions apply:

  • All returns and exchanges must follow our Return Procedure and include a valid, signed RGA form.

  • Returned products must be in new condition, unused, and in original packaging.

  • Items that are used, assembled, modified, or installed are non-returnable.

  • In some cases, physical return may not be required. We may issue field destroy instructions.

  • Items marked “Non-Returnable” (including all custom orders) cannot be returned.

Shipping Fees

For U.S. orders where the return is not due to our error, the original shipping charge, a return shipping fee, and a 25% restocking fee will be deducted from your refund. A prepaid return label will be provided.

For international, freight, or non-continental U.S. returns, customers are responsible for return shipping unless an error was made by Atomic Autoworks Garage LLC.

Core Deposits

Some products require a core deposit, especially when using swap programs or customizing original parts. Deposits are refunded once we receive and inspect a rebuildable, matching core. Non-rebuildable or incorrect cores will not be refunded and will be discarded.

Defective, Damaged, or Incorrect Products

If your order arrives defective, damaged, or incorrect, contact us immediately. Do not install, use, or attempt to repair the item. We’ll send a replacement part and provide a prepaid return label. In some cases, return may not be required. All claims must be submitted within 10 days of delivery, and photos may be required.

Order Cancellations

We will cancel any non-shipped, non-custom order when requested. Once shipped or if marked non-cancelable, the item cannot be canceled. Cancellations can be made via email, phone, live chat, or messenger.

Billing, Refunds & Credits

Payments are processed when an order is placed. Refunds (if applicable) are issued once the product is returned and inspected. Funds are returned to the original payment method. Please allow 5–7 business days for the credit to appear.

Shipping & Delivery

We use FedEx, USPS, and UPS for fast and secure shipping. Most in-stock items ship within 1 business day. Custom and made-to-order products may take 4–6 weeks or longer depending on complexity.

Please note:

  • Oversized items ship via LTL freight and require inspection and signature on delivery.

  • International orders (including Canada) are subject to duties, taxes, and brokerage fees.

  • Shipments to HI, AK, PR, GU, VI, APOs, AU, NZ, and others may require additional fees.

For international quotes or special shipping arrangements, please contact us.

Disclaimer

Atomic Autoworks Garage LLC makes regular real-time updates to maintain accuracy. We reserve the right to correct errors and cancel undelivered orders due to incorrect pricing, availability, or other inaccuracies. We are not responsible for labor, additional charges, or shipping delays due to these errors. All sales are final.

Customer Reviews

By submitting feedback, you agree it may be used publicly and may not be confidential. Incentives (if offered) are for participation, not content. We reserve the right to remove submissions that:

  • Contain private/confidential info

  • Are off-topic or unrelated to our business

  • Include false, misleading, or harmful claims

Atomic Autoworks Garage LLC does not endorse or guarantee the accuracy of any user-submitted review or content.

Contact Information

Atomic Autoworks Garage LLC
A Company of Ateam Media Group Inc.
📍 Connecticut
📞 (860) 788-3792
🌐 www.atomicautoworks.com

Shipping costs are non-refundable.
Used or damaged items are not returnable.